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Providing Superior Customer Service [Case Studies]

breaking the rules for customer serviceSuperior customer service can help businesses retain customers, avoid those nasty online complaints, and differentiate themselves from their competitors. Sounds good, right?

So why is customer service consistently so bad at so many companies? 

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Converting Website Visitors Into Customers

converting visitors into paying customers, cash registerYour business website is only as good as its ability to get visitors to click around and ultimately make a purchase. Period.

There are hundreds of millions of websites out there with millions more being added every year. You can’t just dial it in and assume that having a responsive design, slick graphics, and some quality content is going to be enough to get your phone to ring or your ecommerce shopping cart to fill up.

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