Congratulations! You’re getting ready to launch your new ecommerce website. But before you do, you’ll want to make sure you’re positioned for success and able to capture the most online sales right out of the gate. The good news is you don’t have to be a web designer or html expert to capitalize on quick wins.
Simplify Your Website Navigation
What are the most important pages you want people to visit the moment they land on your website? In what order? Those two questions should drive your decision making around what to include in your website navigation. You’re never going to be able to include every possible link or page (nor should you) so it’s up to you to prioritize what makes the cut.
Overly generic options such as “products” or “services” generally fall short when it comes to reinforcing the core focus areas/offerings of your business. Including too many items can make it difficult website visitors to quickly find what they’re looking for, causing them to leave before they have a chance to make a purchase. This is often the case when your website navigation rolls over onto a second line.
Generally your top-level website navigation will contain 3-7 broad buckets with 5 typically being the sweet spot.
“Home” is Where the Outdated Website Navigation Is
One last tip on simplify9ing your website navigation—consider removing “Home” as an option. Although it was common on older websites, today it’s usually totally unnecessary. Most new website designs/templates include a linkable logo area in the header that sends visitors back to the homepage and that’s all you really need.
Review Your Desired Path to Purchase
This is where it can be really easy to miss the big picture. Because you’ve spent weeks and often months on granular details, it’s hard to take a step back and look at your website through the eyes of a customer. Start with your homepage and make note of where you find yourself being drawn based on visuals, content, and overall design and then compare that to where you actually want new visitors to go.
Every page should have a clear visual hierarchy that helps guide people one step closer to making a purchase. This includes your images, content, calls-to-action (ex. “Shop Now”), and internal links to relevant pages. For example, if you mention a product or service on an “about” page, it might make sense to link directly to that area of the website. Or if you include product thumbnails or sliders on your homepage, make sure they’re linked to relevant pages that can provide helpful information and/or answer their questions.
Revisit your website on desktop and mobile views. Just because everything looks great on your laptop doesn’t mean that the same page won’t look overly text heavy on a smartphone. Once you go live, you’ll also want to periodically check Google Analytics to see if there are any differences between mobile traffic and desktop traffic—insights you can use to identify specific areas of improvement going forward.
Craft Unique Ecommerce Product Descriptions
If your product descriptions sound like everyone else, there’s no way you’re going to beat out your competition—especially if shoppers can find similar products on Amazon. Although writing ecommerce product descriptions can take some time to create, when it comes to ecommerce websites the effort is almost always more than worth it.
The content you include can help improve your online visibility and SEO. As a result, you want to think strategically about your product titles, keywords, and overall content.
Beyond the potential to drive more website traffic, product descriptions also can pull shoppers in and get them excited about your products. Leverage your unique brand voice (what and how you would describe your products to a customer when you’re face-to-face) as you create each product description. Don’t be afraid to have some fun with it.
Simplify Your Shopping Cart
The last thing anyone wants to do is create another new online account and keep track of another password just so they can place an order. Distill your ordering process down as much as possible.
Your goal is to make it incredibly quick and easy for shoppers to add an item into their cart and checkout. That’s all. Any unnecessary and potentially annoying steps should be eliminated. That's one of the biggest benefits of using small business ecommerce plaforms like Shopify or BigCommerce.
After Your Website Launch
Review sales figures and website traffic over a 30 day period to see if anything jumps out. Once you establish a few baselines, you can start to experiment with your navigation, calls-to-action, and product descriptions to see if you can squeeze even more conversions out of your website by making a few quick and simple tweaks.
As a disclaimer, I use affiliate links for some of the products listed. They are all products I absolutely love and trust and would recommend regardless of whether they have an affiliate program.
Creating an ecommerce website is easier than ever. With Shopify, Big Commerce, or Volusion you can go from idea to online store in a few short hours. However, that also means it’s also easier for competitors to crowd your space.
How can you make sure your website and your business are positioned for success? Here are 5 of the biggest mistakes made by new ecommerce websites.
Lack of quality product descriptions. We can’t stress this enough. With ecommerce, your product descriptions help form the core of your online business. They are “your product.” If you want your website to be found, you need to make sure you spend time developing interesting and relevant content for your target audience. When done right, this will also help generate organic traffic over time. Think about your customers. How would they search for your products? If you sell a sweater, you want to be descriptive with your product titles and descriptions. It’s much easier to be found for a “Grey Cable Knit Men’s Sweater” than it is for a “Grey Sweater.”
Ineffective product images. Along with the right content, product images help to create the perfect one-two punch. They give website visitors a chance to see themselves using your products and aspire to whatever lifestyle or brand image that helps make your brand and your business unique. When you’re just starting out, look for opportunities to capture your own images vs. hiring a professional photographer. The money you save can be used to experiment with social media advertising.
Generic “About” page content. There’s a reason why shoppers would rather by from a small business instead of finding something similar on Amazon. They want to know the story behind the business. Why it is you do what you do. What makes you different? Picture yourself having a face-to-face conversation with a potential customer. What would you say? What would you want them to know?
Cluttered navigation. Even if you have the greatest content and product photography, if your website is impossible to navigate people are going to leave before they can make a purchase. Err on the side of “less is more” while also making sure your products don’t get buried in a drop down menu.
Slow page speeds. Having a mobile-responsive website is great but you also need to keep an eye on how fast your pages load on desktop and mobile devices. Once your ecommerce website is live, be sure to see how well your site works across mobile and desktop devices with this free page speed tool from Google. Just plug in your url and your website will be graded across three dimensions--mobile friendliness, mobile and desktop speed.
Creating an ecommerce website is the easy part. Building a customer base and a sustainable business takes time. From your product descriptions to your page speed, Make sure you’re positioned for success by focusing on the touch points that are going to shape the customer experience.
“Our newsletter didn’t get any clicks.” When the company first approached us, they weren’t sure why their first campaign fell completely flat.
Reviewing the email, we quickly found the problem—they forgot to include any links to create a clear path to purchase and lead subscribers from the email back to their website. Instead of using an existing template from their email marketing platform, they inserted a flyer as the main body of content and didn’t incorporate any links or clear calls-to-action that would have encouraged readers to engage with their content. As simple as it may sound, unfortunately it’s something we see all too often. How do you keep it from happening?
Identify Your Email Marketing Goals
When you’re mapping out your email marketing strategy, ALWAYS start with your overarching goal which in most cases is getting readers from the email back to your website. That way, they can more easily navigate your content including your products and services which increases the likelihood that they’ll make a purchase. Here are some of our favorite email newsletter examples.
If you want to highlight an article from your small business blog and include all of the content in the email newsletter, there’s no reason for readers to do anything else unless they wanted to share it with their social networks. Instead, try teasing the article with an image, opening paragraph, and call-to-action that points them back to your blog.
Use Design and Content to Engage Your Readers
Once you have a clear idea of what you want them to do when they open your email, you can then start to map out the right content and design. This is usually a case where less is more. You don’t need to include 12 articles and 24 calls-to-action or else you’ll wind up confusing your readers and burning through content way too fast. Focus on the 1 to 2 things you hope readers will do once they read your email and use your layout and copy to guide them in that direction.
With platforms like Mailchimp and Constant Contact, it’s really easy to create an email with a professional look and feel that also matches your small business brand. Like these.
Track Your Performance
After each campaign, review analytics to see opens, clicks, bounces, and unsubscribes so you can start to identify opportunities for improvement for your next email marketing campaign. For example, if your open rate is really low that is likely a good indicator that either 1) your list isn’t great or 2) your subject line isn’t resonating.
Avoiding Common Email Marketing Mistakes
It’s easy to make silly mistakes like forgetting to include a link when you’re too close to the content. Before hitting “send” make sure you read over the email and can clearly identify the primary call-to-action (and most importantly the corresponding link).
I’m really excited to share what we’ve been working on for the past few months. Since I launched ShawnGraham.me in 2010, our goal has been to help businesses dramatically improve their marketing effectiveness and grow their bottom lines. With the launch of Deep Varnish, we’re going push that goal even further.
Why the Rebrand?
I started ShawnGraham.me as a solopreneur. As my business continued to grow, I soon realized I needed a brand that was bigger than just me—something aspirational, something that could develop in tune with my evolving professional dreams. That’s what Deep Varnish is.
In the coming years I want to grow the company to do what I’ve always loved doing—but on a much larger scale, with a bigger team, to tackle grander challenges. This requires changes that are fundamental to my business. And that’s why the rebrand was warranted: to provide a fresh new structure to jump into the future with.
My dream for Deep Varnish is to continue to help businesses create marketing that goes below the surface—impactful and results-driven marketing that captures the essence of your brand, resonates with your target audience, and turns curiosity into conversions.
We’re working hard behind the scenes on the launch of our new website which is targeted to go live in early 2016. There you’ll find case studies that highlight a small sampling of our client successes, our blog which will be chock-full of advice, insights, and our thoughts on the latest trends in offline and online marketing, along with a few surprises.
For a sneak peek at our new logo and brand identity, hop on over to Deep Varnish. While you’re there, you can also sign up to be one of the first to know about our official launch.
"I walked through a hardware store last night and I came across 50 brands I didn't know existed. They may be great products, but they're not great brands."
-Scott Bedbury, former marketing executive for Starbucks & Nike
Great brand storytelling helps define great brands. It pulls people in and keeps them engaged. It captures the heart and soul of your business. It’s reflected in your products and your packaging. And it’s one of the things that will help you stand out from those 49 other brands on the shelf.
What’s the secret to great brand storytelling?
It all starts with understanding why your company exists in the first place. I know that might sound simple, but understanding and being able to effectively communicate it are two entirely different things.
Apple’s brand story was built around being rebels in the garage—something that helped immediately differentiate the company and the brand from the likes of IBM and all of the other “big corporate” tech companies for decades to come. That story helped define who they were and what they were all about.
Only rebels in the garage would have had the guts to sign off on this now iconic commercial…
But being able to articulate the motivation and story behind your business is only a small part of the equation.
No, not just your typical case study where you talk on behalf of your customers about how great your products and services are and how they’ve helped them achieve their goals and objectives—I’m talking about giving your customers a chance to tell their own stories.
One of the best at this is intercom.io. I’m a huge fan of their blog overall but really like how they pull their customers in to share their own stories in their own words.
After a quick introduction from intercom, Kevin Rocci from Magoosh dives into how they’ve been able to use intercom’s Message Goals and A/B testing to successfully get more students to engage with their learning materials. Powerful stuff. Check it out.
As a consumer and a marketer, I have to say this is one area where a lot of businesses really miss the mark. They talk about products without any personality or passion. They list features and specifications instead of linking their business story and their brand voice to their descriptions.
Just take a look at this example from ESP Guitars. Right out of the gate, you know guitars are their passion. That immediately helps to set the tone and elicit an emotional response.
You also they’ve got decades of experience and pride themselves on building some of the finest instruments on the planet—not just in their city, state, or country—the entire planet. That’s big. So much bigger than “We make guitars.”
You can find that same attention to detail around product descriptions for luxury sports cars like this one from Lamborghini.
Your employees have a story
If you can find a better way to tell your employee stories than this example from 4moms, I’d seriously like to see it.
They created a digital yearbook with photos and blurbs for every one of their employees. Are you kidding me? They also had some fun with it (see the photo spread for their legal team) which reflects their brand vibe and their corporate culture.
It all starts with understanding the story of your business—why you exist and what makes you excited to spring out of bed in the morning—and permeates its way through all of your marketing messaging and consumer touch points.
It’s what creates an emotional connection with your audience and helps your business stand out from those 49 other brands on the shelf.
Who are your favorite brand storytellers?
Share your thoughts in the comments below including what you think makes them stand out.