You could use your cell phone. But then you’re always at the mercy of your fleeting battery life and signal strength.
You could use your home phone. But then you might get calls at all hours of the night.
Although both might be cost effective, neither can come even remotely close to the functionality and professionalism of the phone systems being used by some of your larger competitors.
And that’s a big problem. Your phone is a doorway and direct link into your business. Luckily there are some incredibly powerful and affordable cloud-based phone solutions out there.
And that means you can dramatically improve customer service without forking over a Brinks™ truck full of gold doubloons each and every month.
Having the right phone system can have a huge impact on customer satisfaction, which in turn drives sales, repeat business, and customer engagement (think Zappos).
I’d say that’s well worth $9.95-$30.00 a month, wouldn't you?
Here are 3 affordable phone solutions for small businessess...
Grasshopper.com offers a phone system built for entrepreneurs by entrepreneurs. You can pick toll free and local numbers and add departments and employees as your business grows.
- Custom main greeting
- Name directory
- Unlimited call handling
- Hold music (including custom uploads)
- Voicemail and fax to email
- Conference calling
- Call forwarding/screening
Plans start at $12.00 per month.
RingCentral provides complete phone solutions for small businesses. Advanced features include flexible answering rules, departments with call queues, and a dial-by-name directory.
- Auto-receptionistand dial-by-name directory
- Advanced call forwarding
- Toll-free, local, or vanity numbers for voice and fax
- Mobile Apps for iPhone, iPad, and Android
- Unlimited conferencing and business SMS
Plans start at $24.99 per month.
Fonality’s sweet spot is small businesses with 10-250 employees. They offer all of the features you’d expect as well as advanced options such as call center and CRM integration.
- Custom voice prompts
- Web-based admin panel
- Multiple location integration
- Branch office support
- Record and store agent calls on the fly for training and review
Plans start at $30.00 per month.
Are you using Grasshopper, Fonality, or RingCentral?
Share your insights by leaving a comment below.
5 Affordable CRM Solutions for Small Business
In The Age Of Social Media No Response Is Not An Option
Delivering Killer Customer Service
The One Question You Should Ask Every New Customer
8 Tips for Meeting Your Next Customer
As a disclaimer, I use affiliate links for some of the products listed. They are all products I absolutely love and trust and would recommend regardless of whether they have an affiliate program.
By: Shawn Graham
[Image: Flickr user Martin Cathrae]