Trying to decide between Grasshopper and RingCentral for your small business?
Both are great cloud-based VoIP (Voice over Internet Protocol) phone systems offering toll-free and local numbers, department and employee extensions, and 24/7 customer support. Which one is right for you?
Why choose Grasshopper over RingCentral?
Small business/entrepreneur focus. Grasshopper.com is best known for offering virtual business phone systems for entrepreneurs and smaller small businesses. If you’re just starting out and looking for a professional and affordable business phone, Grasshopper can be an attractive option.
Unlimited minutes. Every Grasshopper plan currently features unlimited minutes which can be incredibly helpful if you’re trying to maximize your budget and you spend more than 500 to 1,000 minutes every month on the phone with your customers. RingCentral plans cap toll-free minutes based on each pricing option.
Multiple phone numbers. With Grasshopper’s “Partner” and “Small Business” plans, you have the option of multiple phone numbers whereas RingCentral charges an additional $4.99 per month per number.
Equipment. RingCentral Office requires special SIP (Session Initiation Protocol) pre-configured phones which can add an additional expense. Grasshopper phone plans work with any mobile, office, or home phone.
Why Choose RingCentral over Grasshopper?
Inbound and outbound faxing. RingCentral’s “Standard” “Premium” and “Ultimate” plans all include inbound and outbound fax capabilities whereas Grasshopper currently only offers outbound faxing.
Team collaboration. Beyond a business phone system, RingCentral also offers tools to help facilitate collaboration within your organization. Features include real-time messaging, shared calendars, video conferencing, and file sharing—great for growing small businesses with more than 10 employees.
Grasshopper and RingCentral both offer affordable business phone systems ranging from $19.99 to $89 per month. It’s hard to make an apples-to-apples comparison without looking at each individual feature based on the unique needs of your business. In both cases, make sure you have a clear understanding of what’s included in their standard packages, where you’d need to upgrade, and what any upgrades are going to cost.
Customer & Industry Reviews
RingCentral was recently named an “Editor’s Choice for the “The Best Business VoIP Providers and Cloud PBX Services of 2018” by PC Mag. Grasshopper customers typically comment on ease of use and affordability. As you compare both options, spend some time looking Grasshopper reviews and RingCentral reviews hear what businesses like (and potentially don’t like) about each business phone system.
As a disclaimer, I use affiliate links for some of the products listed. They are all products I absolutely love and trust and would recommend regardless of whether they have an affiliate program.